![]() ![]() Even their CEO has showed no interest in remedying the situation. "I don't normally make these posts but we have had the most appalling experience with and wanted to make sure that nobody else ends up in the situation we are in. Easily the worse customer experience I or any of my contractors have ever heard off. Each time I reach out this story is getting more and more unbelievably farcical. A total refusal to take a simple phone call or attach a single human to try and resolve the issue from start to finish.\r\nThis means that each time I must start the story from the beginning again and again. \r\nAppalling customer service via the online portal with humans that try every lie possible to get out of doing what is right or will do the minimum necessary only if really pushed. \r\nVictora Plum couriers have refused to take the defective toilets away and so now have two useless and dangerous, broken toilets sitting in my living room just in time for Christmas. As a result, I am considerably out of pocket, with builders waiting for this simple but key component that just keeps not arriving in a useable state. I\u2019ve had 2 deliveries, that just never showed up with no way to track them and no word from the company to say that they won\u2019t be coming.\r\nI now had two deliveries that have arrived broken and unusable, and in once case dangerously shattered. So far, I am at 4 attempted deliveries with no working toilet to show for it. I have been left waiting for over a month to order a single functional toilet. "Victora Plum has given me the worst and most unprofessional service I have ever experienced.\r\nIt has been utterly pathetic. If I could give less than one star I would." Most companies allow 28 days for returns. I also think their rigidity over the returns policy is outrageous given the circumstances - and frankly any circumstances. It is dishonest to list tiles as being in stock, providing a delivery date and taking my money, only to notify me they aren\u2019t actually in stock after I chased them (no attempt to proactively notify me). ![]() After waiting 4 days for a response was told no refunds could be given outside the 7 day window. Asked VP for refund given it was damaged. Bath was delivered damaged but didn\u2019t discover until after 7 days (as had to tell bathroom fitters to stand down whilst I sourced new tiles). After much chasing (all via chatbot as you can\u2019t speak to anyone), I was initially advised to keep waiting, then subsequently told they would arrive two months later and that if I wanted to cancel the order I would need to go via the chatbot again. ![]()
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